Valid Test Cisco 500-442 Vce Free - Free 500-442 Sample

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Administering Cisco Contact Center Enterprise Training Material - 500-442 Updated Torrent & Administering Cisco Contact Center Enterprise Reliable Practice

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Cisco 500-442: Administering Cisco Contact Center Enterprise Exam enables an IT professional to track down the day-to-day management of Cisco Contact Center Enterprise (CCE) software. This technology moves Contact Center support from being reactive to proactive in its approach of delivering services to customers. Individuals who take 500-442 exam are expected to have complete familiarity with the administrative and operation functions of CCE.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q53-Q58):

NEW QUESTION # 53
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

  • A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
  • B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
  • C. ICM responds to the Route Request by running a Routing Script.
  • D. CVP delivers a Route Request to the ICM Central Controller.

Answer: A


NEW QUESTION # 54
What is the function of the CVP Subdialog Return element in a VXML application?

  • A. populate variables sent back to VXML Server
  • B. populate variables sent back to VXML Gateway
  • C. populate variables sent back to CCE
  • D. populate variables sent back to Virtualized Voice Browser

Answer: C

Explanation:
The function of the CVP Subdialog Return element in a VXML application is to populate variables sent back to Cisco Contact Center Enterprise (CCE) from the VXML application. This element is used at the end of a subdialog invocation to return control to the main IVR application, along with any data collected or processed during the subdialog. This mechanism allows for dynamic exchange of information between different parts of an IVR application and the broader Contact Center solution, enabling complex call flows and data-driven decision-making.References:Documentation on Cisco's VXML Server and CVP provides detailed information on how Subdialog Return elements are used within VXML applications to interface with CCE and other components of the Contact Center infrastructure.


NEW QUESTION # 55
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

  • A. customer expectations
  • B. customer satisfaction
  • C. average queue time
  • D. cost
  • E. productivity
  • F. call abandon rate

Answer: A,F


NEW QUESTION # 56
Which user role must be assigned to the ToExtVXML variable in the ICM script?

  • A. Internet ScriptEditor Role
  • B. Config Manager Role
  • C. Agent Admin Role
  • D. ICM Script Amin Role

Answer: B

Explanation:
The user role that must be assigned to the ToExtVXML variable in an ICM script is:C.Config Manager Role:The Configuration Manager Role is typically responsible for defining and managing script variables within the Cisco ICM scripting environment, including the ToExtVXML variable, which is used to pass information to external VXML applications.References:Cisco ICM scripting documentation provides guidelines on script variable management and the roles required for configuring variables like ToExtVXML, essential for integrating ICM scripts with external VXML applications.


NEW QUESTION # 57
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

  • A. Media Server
  • B. VRU PG
  • C. Voice Browser
  • D. Finesse Server
  • E. Unified Communications Manager

Answer: C,E


NEW QUESTION # 58
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